Privacy Policy

Effective 13 November 2026. This policy describes the current FutMode football-trivia service. Contact futmodeofficial@gmail.com with privacy questions.

Information we collect

• Accounts: email address, display name, account identifier, email-verification status and signup declarations. Supabase manages passwords and authentication; FutMode's game database does not store plaintext passwords.
• Gameplay: answers, completed and unfinished attempts, scores, rank points, streaks and daily-challenge history.
• Support: your reply email, message, request reference, reply drafts and recent owner review/approval history needed to handle support or deletion requests.
• Technical information: essential browser identifiers and operational or security logs. Hosting and email providers may process IP addresses, browser information, delivery status and timestamps.

Why we use it

We use this information to provide games, save and restore progress, authenticate accounts, deliver verification and recovery emails, run the optional leaderboard, prevent abuse and respond to requests. Where data-protection law requires a legal basis, we rely on providing the service you request, legitimate interests in security and operation, legal obligations, or consent where required.

Guest play, storage and sign-in

Guest play uses an essential browser cookie linking your games to a server profile for up to 30 days. Clearing cookies, private browsing or changing devices can prevent access to that guest progress. Signing in can transfer eligible guest attempts to your player account. Signed-in session information is stored in the browser so you can remain signed in. Signing out removes that browser's active FutMode sign-in.

Private previews may also require the hosting provider's owner-access sign-in. That preview restriction is separate from a FutMode player account.

Leaderboards and tracking

Leaderboard participation is optional. If you opt in, your chosen display name, points, rank and completed-round count can be visible to other visitors who can access the site. Your account email is not displayed on the leaderboard. The current version has no advertising or optional analytics. We do not sell personal information or share it for cross-context behavioral advertising.

Service providers

We use OpenAI Sites and Cloudflare to host the application and game data, Supabase for accounts and authentication, Resend for account emails, and the support email provider to handle correspondence. These providers process information needed for their services and may process it in the United States or other countries.

Provider information: OpenAI, Cloudflare, Supabase, Resend, and Google, for support correspondence sent to our Gmail inbox.

Support at launch

Current support is email-only and handled manually. The support form, AI drafting, automatic AI replies and Gmail synchronization are disabled. The following describes optional support tools only if they are enabled in a future update.

Support CAPTCHA and AI-assisted drafts

When the protected support form is enabled, Cloudflare Turnstile processes browser and connection signals to check for automated abuse. The backend verifies the result. We keep temporary keyed hashes of network and email identifiers for rate limits; these counters expire within a day and are cleaned up during later requests. Support messages and reply drafts remain in the owner-only ticket system.

The owner may request an AI-assisted reply to a routine support question. Supabase processes the request and Cloudflare Workers AI receives a limited message excerpt with common email addresses, links and credential patterns removed. Automated redaction is imperfect: never include passwords, verification codes, payment details or sensitive personal information. Requests identified as deletion, privacy or security matters are routed to the owner instead of AI. AI can make mistakes. When automatic FAQ support is enabled, routine, low-risk questions may receive a clearly labelled FutMode AI Support email using exact owner-approved FAQ answers. Account security, privacy, deletion, payments, serious bugs, uncertain questions and requests for a person are escalated for owner review. The owner can review all recorded conversations, take over a ticket and pause automatic replies. Other AI-assisted drafts require owner review and approval before manual sending through Gmail. Preparing a manual draft does not send an email. Relevant support messages, delivery receipts and review actions are recorded in the private support system; unrelated mailbox conversations are not selected for synchronization. You can email the support inbox directly to request human handling.

Retention and security

We retain account and gameplay information while needed to provide the service, handle requests and meet applicable obligations. Support and deletion-request records are retained as needed to resolve and document those requests. Access to owner tools is restricted on the server. We use encrypted connections and managed authentication, but no service can promise absolute security.

Owner-controlled backups may contain earlier copies until replaced or securely deleted. Approved deletion requests must be reconciled before a backup is returned to use. Authentication data and game-data backups are managed separately.

Your choices and account deletion

You can change your display name or leaderboard preference in My Progress. To request access, correction, an export or deletion, use Support or email us. Depending on your location, you may have additional rights to object, restrict processing, withdraw consent or complain to a data-protection authority.

For deletion, sign in to your FutMode player account and choose Request account deletion. If you cannot sign in, email us from the account email where possible. We verify ownership before acting. Submitting a request does not immediately delete the account. Once approved and processed, deletion covers the player account and associated personal gameplay data, subject to limited records retained for legitimate legal, security or request-handling needs.

Children and changes

FutMode accounts are intended for people aged 13 or older. Please do not create an account if you are under 13. A parent or guardian who believes a child provided personal information can contact us to request its removal.

We may update this policy as the service changes and will show the revised effective date. Material changes will be brought to users' attention where appropriate.